Trust Center
Trust, built into the platform.
Enterprises run millions of customer conversations on Assistable. This is how we protect that data, respect privacy, and give your security, legal, and procurement teams what they need to say yes.
Commitments
Four commitments behind every conversation.
Security
Encryption everywhere, role-based access, SSO/SAML, and a complete audit trail. Built to pass your security review.
Learn morePrivacy
Clear data handling, configurable retention, and deletion on request. You stay in control of conversation data.
Learn moreCompliance
Signed MSA, DPA, and BAA, with data residency controls to support GDPR, CCPA, and healthcare workflows.
Learn moreReliability
99.99% uptime SLA with multi-region failover. Track real-time status and historical uptime any time.
Learn moreSecurity controls
The controls your security team asks about.
01
Encryption everywhere
AES-256 at rest, TLS 1.3 in transit. Recordings and transcripts are never stored in the clear.
02
Access control
Role-based permissions for every team, agent, and integration. SSO / SAML and SCIM for enterprise.
03
Audit and governance
A complete, exportable trail of every access and change, wired into your SIEM or pulled on demand.
04
Data residency and retention
Configure retention windows and region controls to match your policy. Delete on a schedule or on request.
05
Contracts for regulated work
Signed MSA, DPA, and BAA so legal and procurement can clear you for healthcare, finance, and beyond.
06
Resilience by design
99.99% uptime SLA with multi-region failover and a priority call queue at peak volume.
Documentation
Everything procurement needs in one place.
For our latest security documentation and any available reports, reach out and we will share them under NDA.
Security overview
Our security package and any available reports, shared under NDA.
Data Processing Addendum
How we process personal information on your behalf.
Acceptable Use
The rules for using Assistable responsibly.
System status
Real-time uptime and incident history.
Evaluating Assistable for your team?
Get our security package, talk through your requirements, and put agreements in place. Founder-led, no SDR sequence.
