Trust center

Confidence starts with clarity.

Understand the controls in your workflow. Review the policies behind the platform. Agree on your requirements before deployment.

Control what AI can do.
See what it actually did.

Define what agents can do. Choose what goes live. Review the conversations that need your attention.

Example pricing request

Standard requestOutside policy

Outside-policy example: no custom price is quoted. The request is routed to sales and retained in the illustrative record.

Rules & guardrails

Define the allowed path.

Set approved answers and actions. Send exceptions to your team with the context to act.

Illustrative pricing flow: a request for a discount falls outside the approved rate. The agent withholds a quote and routes the request to sales. Both paths remain visible.

Versions & branches

Choose what goes live.

Make and test changes on a branch. Publish the version you choose, with earlier versions kept in history.

Illustrative release: a draft branches from production version 12, the pricing rule is edited and tested, then deliberately published as version 13. Version12 remains in history. This illustrates a manual release, not an automatic approval gate.

Observations & alerts

Review the decision.

Inspect the request, rule and action. Route conversations that need attention to the people who can help.

Illustrative audit record: a discount request is evaluated against the approved-rate policy. No custom price is quoted; the request is escalated. Example notification destinations are Slack, Gmail and a call. No message or call is actually sent.